Table 2.

Parent satisfaction with MCPAP services.

PREPARATION FOR SERVICES
The services provided were timely (n = 133)
% Strongly agree	33.8
% Agree	45.1
% Undecided	7.5
% Disagree	7.5
% Strongly disagree	6
MCPAP coordinator offered adequate information (n = 126)
% Strongly agree	29.4
% Agree	39.7
% Undecided	13.5
% Disagree	9.5
% Strongly disagree	7.9
PCP offered adequate information (n = 133)
% Strongly agree	24.8
% Agree	37.6
% Undecided	13.5
% Disagree	15.8
% Strongly disagree	8.3
Felt adequately prepared for services (n = 130)
% Strongly agree	25.4
% Agree	49.2
% Undecided	13.8
% Disagree	4.6
% Strongly disagree	6.9
GENERAL SATISFACTION
Better satisfied with services compared to previous contacts (n = 95)
% Strongly agree	36.8
% Agree	30.5
% Undecided	15.8
% Disagree	6.3
% Strongly disagree	10.5
Information given helpful in answering questions (n = 128)
% Strongly agree	27.3
% Agree	42.2
% Undecided	14.8
% Disagree	7
% Strongly disagree	8.6
Quality of services satisfying (n = 132)
% Strongly agree	35.6
% Agree	38.6
% Undecided	14.4
% Disagree	3.8
% Strongly disagree	7.6
My child’s issues understood (n = 131)
% Strongly agree	40.5
% Agree	34.4
% Undecided	12.2
% Disagree	6.9
% Strongly disagree	6.1
GENERAL OUTCOME
Services helped deal with issues more effectively (n = 128)
% Strongly agree	24.2
% Agree	34.4
% Undecided	22.7
% Disagree	10.2
% Strongly disagree	8.6
Service met family need (n = 129)
% Strongly agree	31.8
% Agree	37.2
% Undecided	14
% Disagree	6.2
% Strongly disagree	10.9
Situation improved following contact with service (n = 124)
% Strongly agree	25
% Agree	25
% Undecided	24.2
% Disagree	17.7
% Strongly disagree	8.1
CONTACT WITH MCPAP CLINICIAN
Parent support/education helpful (n = 38)
% Strongly agree	28.9
% Agree	42.1
% Undecided	10.5
% Disagree	7.9
% Strongly disagree	10.5
Med/med change recommended helpful (n = 65)
% Strongly agree	30.8
% Agree	32.3
% Undecided	16.9
% Disagree	6.2
% Strongly disagree	13.8
Appointment times offered convenient (n = 109)
% Strongly agree	33
% Agree	45
% Undecided	7.3
% Disagree	7.3
% Strongly disagree	7.3
Child comfortable with evaluation process (n = 108)
% Strongly agree	36.1
% Agree	38
% Undecided	7.4
% Disagree	10.2
% Strongly disagree	8.3
Parent comfortable with evaluation process (n = 109)
% Strongly agree	45
% Agree	38.5
% Undecided	4.6
% Disagree	4.6
% Strongly disagree	7.3
Adequate time spent (n = 110)
% Strongly agree	45.5
% Agree	35.5
% Undecided	4.5
% Disagree	6.4
% Strongly disagree	8.2
FOLLOW UP SERVICES
Reached goal (n = 74)
% Strongly agree	16.2
% Agree	20.3
% Undecided	18.9
% Disagree	27
% Strongly disagree	17.6
Waiting period shorter than expected (n = 76)
% Strongly agree	21.1
% Agree	35.5
% Undecided	10.5
% Disagree	15.8
% Strongly disagree	15.8
Services referred good fit (n = 79)
% Strongly agree	25.3
% Agree	39.2
% Undecided	19
% Disagree	5.1
% Strongly disagree	11.4
Adequate support until community appointment (n = 69)
% Strongly agree	24.6
% Agree	39.1
% Undecided	11.6
% Disagree	14.5
% Strongly disagree	10.1