. Author manuscript; available in PMC: 2012 Mar 13.

Published in final edited form as: J Health Care Poor Underserved. 2012 Feb 1;23(1):398–413. doi: 10.1353/hpu.2012.0029

Box 1.

Navigator Quality of Care Strategies and Objectives

Strategy	Objective for specific community of focus
Understandable Available Accessible Affordable Appropriate Accountable	To provide education to improve knowledge, attitudes, and practices regarding cancer To map out the location of and identify contact individuals for cancer services and to advocate for services to fill service gaps To remove structural and cultural barriers to services, assuring that what is available can be accessed To assure that individuals are enrolled in insurance, free, and low-cost programs for which they are eligible so that cost is not a barrier To establish culturally competent services and staff at facilities and programs utilized by community members To assure the sustainability, quality, cultural appropriateness, and responsiveness of the cancer services to and for the population(s) of focus

Strategy

Objective for specific community of focus

To provide education to improve knowledge, attitudes, and practices regarding cancer
To map out the location of and identify contact individuals for cancer services and to advocate for services to fill service gaps
To remove structural and cultural barriers to services, assuring that what is available can be accessed
To assure that individuals are enrolled in insurance, free, and low-cost programs for which they are eligible so that cost is not a barrier
To establish culturally competent services and staff at facilities and programs utilized by community members
To assure the sustainability, quality, cultural appropriateness, and responsiveness of the cancer services to and for the population(s) of focus