Table 2.

Comparison of Patient Satisfaction Among Patients Receiving Care on Patient-Centered Care Focused Housestaff Teams and Standard Housestaff Teams (n = 1101)

Patient Satisfaction Domains†	Intervention Patients (N = 117) Mean (SD)	Standard Team Patients (N = 924) Mean (SD)	p-value
Admissions	82.90 (21.28)	79.53 (21.69)	0.07
Room	77.81 (17.27)	77.20 (17.57)	0.68
Meals	77.66 (18.94)	75.02 (19.56)	0.11
Nurses	86.54 (17.15)	85.53 (17.27)	0.48
Tests/Treatments	85.27 (16.62)	83.37 (15.88)	0.16
Visitors	84.18 (18.92)	83.39 (17.77)	0.61
Personal Issues	83.08 (18.88)	82.26 (18.43)	0.61
Discharge	82.66 (18.54)	81.41 (18.59)	0.44
Physicians	90.35 (14.88)	86.14 (16.90)	<0.01*
Time physician spent with you	87.42 (17.60)	82.25 (20.59)	<0.01*
Physician concern for your questions and worries	90.12 (16.80)	85.45 (18.92)	<0.01*
How well the physician kept you informed	90.00 (17.10)	85.22 (19.88)	<0.01*
Friendliness/ courtesy of physician	92.48 (15.50)	89.25 (16.08)	0.02*
Skill of physician	92.90 (14.46)	89.84 (15.58)	0.02*
Overall Hospital Experience	88.90 (18.06)	86.00 (19.46)	0.08
Average Total	83.96 (14.03)	81.81 (14.76)	0.08

* P-value is significant at p ≤ 0.05

† Patient satisfaction questions surveyed by Press Ganey Associates. We compared intervention and standard team patient responses using unpaired t-tests