Table 4.
Changes over time in outpatient experience and satisfaction
| Hospital | Percentage (fraction) | Adjusted Odds Ratio | 99% confidence interval | |
|---|---|---|---|---|
| 2000 | 2003 | |||
| Waited less than 10 minutes to see the doctor | ||||
| Medical College | 32 (30/93) | 34 (34/100) | 1.08* | 0.49 – 2.56* |
| Sylhet DH | 27 (13/48) | 53 (26/49) | 2.84 | 0.93 – 1.68 |
| Sonamganj DH | 14 (7/50) | 73 (40/55) | 14.33 | 4.01 – 51.23 |
| Moulvibazaar DH | 40 (20/52) | 68 (38/56) | 7.76 | 2.05 – 29.38 |
| Hobiganj DH | 82 (42/51) | 59 (30/51) | 0.53 | 0.15 – 1.88 |
| Doctor consulted for 5 minutes or more | ||||
| Medical College | 47 (42/90) | 65 (64/99) | 2.09* | 0.97 – 4.49* |
| Sylhet DH | 33 (16/48) | 33 (16/49) | 0.97* | 0.32 – 2.97* |
| Sonamganj DH | 8 (4/50) | 55 (30/55) | 10.40 | 2.51 – 43.10 |
| Moulvibazaar DH | 12 (6/52) | 43 (24/56) | 5.25 | 1.30 – 21.19 |
| Hobiganj DH | 16 (8/51) | 10 (5/51) | 0.58* | 0.12 – 2.79* |
| Got all prescribed medicines from the hospital | ||||
| Medical College | 51 (44/86) | 48 (47/99) | 0.86* | 0.40 – 1.85* |
| Sylhet DH | 77 (37/48) | 35 (17/49) | 0.09 | 0.02 – 0.43 |
| Sonamganj DH | 80 (39/49) | 33 (17/52) | 0.11 | 0.03 – 0.39 |
| Moulvibazaar DH | 68 (34/50) | 20 (11/55) | 0.13 | 0.04 – 0.40 |
| Hobiganj DH | 53 (27/51) | 71 (35/49) | 2.22* | 0.75 – 6.58* |
| Satisfaction with doctor | ||||
| Medical College | 68 (62/89) | 70 (70/100) | 1.02* | 0.45 – 2.31* |
| Sylhet DH | 63 (30/48) | 73 (36/49) | 1.66* | 0.53 – 5.17* |
| Sonamganj DH | 38 (19/50) | 62 (34/55) | 2.64* | 0.94 – 7.41* |
| Moulvibazaar DH | 45 (23/51) | 68 (38/56) | 2.57* | 0.92 – 7.19* |
| Hobiganj DH | 67 (34/51) | 80 (41/51) | 2.05* | 0.63 – 6.69* |
| Satisfaction with cleanliness | ||||
| Medical College | 84 (76/90) | 96 (96/100) | 4.11 | 0.97 – 17.42 |
| Sylhet DH | 83 (40/48) | 100 (49/49) | - | - |
| Sonamganj DH | 66 (40/48) | 80 (44/55) | 2.06* | 0.65 – 6.54* |
| Moulvibazaar DH | 77 (39/51) | 79 (44/56) | 1.13* | 0.34 – 3.75* |
| Hobiganj DH | 100 (51/51) | 96 (49/51) | - | - |
| Satisfaction with privacy | ||||
| Medical College | 67 (60/90) | 75 (75/100) | 1.50* | 0.66 – 3.43* |
| Sylhet DH | 71 (34/48) | 92 (45/49) | 27.52 | 2.05 – 369.22 |
| Sonamganj DH | 32 (16/50) | 61 (33/54) | 3.05 | 0.98 – 9.52 |
| Moulvibazaar DH | 49 (25/51) | 55 (31/56) | 1.29* | 0.47 – 3.52* |
| Hobiganj DH | 69 (34/49) | 75 (38/51) | 1.29* | 0.41 – 4.09* |
| Overall satisfaction with service | ||||
| Medical College | 52 (46/89) | 70 (70/100) | 2.18* | 1.00 – 4.76* |
| Sylhet DH | 52 (25/48) | 69 (34/49) | 2.09* | 0.70 – 6.20* |
| Sonamganj DH | 30 (15/50) | 46 (25/55) | 1.94* | 0.68 – 5.59* |
| Moulvibazaar DH | 44 (22/51) | 34 (19/56) | 0.68* | 0.24 – 1.90* |
| Hobiganj DH | 46 (23/50) | 78 (39/50) | 4.13 | 1.30 – 13.07 |
*Unadjusted OR and 99% CI from bivariate analysis not significant so multivariate analysis not undertaken
Figures in bold type indicate a significant difference that remained after multivariate analysis