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. 2011 Aug 9;19(3):413–422. doi: 10.1136/amiajnl-2010-000020

Table 3.

ISO 9241 usability aspects

Usability aspects Definition
Effectiveness The goals or subgoals of the user to the accuracy and completeness with which their goals can be achieved
Efficiency The level of effectiveness achieved to the expenditure of resources
Satisfaction User attitude towards the use of the product, including both short-term and long-term measures (rate of absenteeism, health problem reports, or frequency of which users request transfer to another job)