Table 3.
Pre-transition satisfaction and expected satisfaction compared to post-transition satisfaction with using the new EHR to complete specific clinical tasks
| Clinical tasks performed with EHR | (A) Pre-transition satisfaction (N=162*), n (%) | (B) Pre-transition expected satisfaction (N=162*), n (%) | (C) Post-transition satisfaction (N=197*), n (%) | p Value (A compared with C) | p Value (B compared with C) |
| Improved: post-transition satisfaction compared to pre-transition satisfaction | |||||
| Communicating referrals | 38 (51) | 44 (69) | 109 (69) | 0.009 | 0.97 |
| Remote access | 37 (40) | 49 (61) | 113 (74) | <0.001 | 0.03 |
| Worsened: post-transition satisfaction compared to pre-transition satisfaction | |||||
| Documenting history | 115 (90) | 71 (64) | 136 (73) | <0.001 | 0.10 |
| Documenting allergies | 114 (86) | 75 (66) | 137 (75) | 0.01 | 0.11 |
| Checking drug information | 82 (68) | 58 (56) | 74 (49) | 0.001 | 0.27 |
| Writing prescriptions | 94 (83) | 59 (62) | 103 (62) | 0.001 | 0.88 |
| Keeping lists | 105 (80) | 73 (64) | 90 (50) | <0.001 | 0.02 |
| Tracking health maintenance | 77 (63) | 73 (68) | 74 (45) | 0.002 | <0.001 |
| Availability to clinical guidelines | 59 (57) | 55 (60) | 45 (39) | 0.009 | 0.003 |
| Neutral: post-transition satisfaction compared to pre-transition satisfaction | |||||
| Reviewing laboratory results | 108 (78) | 78 (65) | 142 (76) | 0.65 | 0.04 |
| Ordering laboratory tests | 113 (81) | 77 (64) | 129 (72) | 0.06 | 0.15 |
| Coding according to ICD-9 | 67 (71) | 47 (60) | 99 (65) | 0.38 | 0.40 |
| Creating patient registries | 36 (57) | 32 (58) | 30 (54) | 0.70 | 0.62 |
*
n varies from row to row due to missing values.
EHR, electronic health record.