Table 5.
Nurse descriptive statistics, unable-to-evaluate (UE) rates and rotated component matrix
| Item | Mean | SD | UE | PR | ICS |
|---|---|---|---|---|---|
| A. PROFESSIONALISM | |||||
| 1. Demonstrates respect for the patient's | |||||
| a. Culture | 4.86 | 0.47 | 2.0 | 0.82 | |
| b. Gender | 4.87 | 0.49 | 3.5 | 0.82 | |
| c. Disability | 4.87 | 0.46 | 2.3 | 0.84 | |
| d. Sexual Orientation* | 4.74 | 0.64 | 10.1 | 0.69 | |
| e. Age | 4.86 | 0.43 | 2.3 | 0.82 | |
| f. Religion | 4.77 | 0.63 | 4.7 | 0.66 | |
| 2. Demonstrates respect for nurses† | 4.90 | 0.29 | 2.7 | 0.38 | |
| 3. Demonstrates respect for support staff | 4.88 | 0.36 | 1.9 | 0.40 | |
| 4. Seeks consultation/supervision when appropriate | 4.74 | 0.57 | 1.9 | 0.67 | |
| 5. Functions effectively as a member of the team | 4.81 | 0.48 | 1.9 | 0.66 | |
| 6. Completes assigned tasks | 4.85 | 0.42 | 2.7 | 0.29 | |
| 7. Manages personal stress responsibly | 4.74 | 0.51 | 3.5 | 0.29 | |
| 8. Answers pages in a timely fashion | 4.79 | 0.51 | 1.9 | 0.67 | |
| 9. Is condescending to you or patients/families# | 1.21 | 0.51 | 1.9 | 0.66 | |
| 10. Is abusive to you or patients/families# | 1.31 | 0.45 | 2.0 | 0.29 | |
| 11. Respects patient's right to make choices regarding their care | 4.68 | 0.70 | 1.9 | 0.29 | |
| 12.Responds appropriately to the limitations imposed by the patient's illness | 4.65 | 0.61 | 2.3 | 0.31 | |
| 13. Responds in a timely fashion to nursing requests for help | 4.79 | 0.44 | 1.9 | 0.37 | |
| 14. Answers pages in a timely fashion | 4.80 | 0.46 | 2.3 | 0.42 | |
| B. INTERPERSONAL & COMMUNICATION SKILLS | |||||
| 1. Communicates effectively with patients & patient's families | 4.80 | 0.46 | 1.9 | 0.71 | |
| 2. Communicates effectively with other health care professionals | 4.81 | 0.43 | 1.9 | 0.80 | |
| 3. Communicates referral information to patients | 4.79 | 0.46 | 1.9 | 0.79 | |
| 4. Maintains complete medical records | 4.84 | 0.43 | 2.3 | 0.65 | |
| 5. Listens to and considers what you have to say | 4.81 | 0.45 | 1.9 | 0.54 | |
| 6.Handles demanding interpersonal situations in a respectful and effective manner | 4.79 | 0.53 | 1.9 | 0.61 | |
| 7. Handles messages appropriately in a timely fashion | 4.80 | 0.51 | 2.3 | 0.50 | |
| Variance for each factor, % (total=75.54) | 37.72 | 37.82 |
PR=professionalism; ICS= interpersonal and communication skills
*: UE rate is more than 10%; †: high score; #: “negative” statements