Table 6.

Patient descriptive statistics, unable-to-evaluate (UE) rates and rotated component matrix

Item	Mean	SD	UE	PC	PR	ICS	SP
A. PATIENT CARE
1. Promotes health maintenance (talks about preventive care such as quitting smoking, weight control, alcohol, exercise, etc.)	4.63	0.58	1.2	0.61
2. Asks regularly about prescription and nonprescription medicine I am taking	4.72	0.52	1.6	0.62
3. Clearly explains my medical problem(s)	4.75	0.46	1.2	0.62
4. Clearly explains my treatment choices	4.75	0.48	2.7	0.78
5. Tells me about any side effects of the medicine	4.62	0.58	2.3	0.64
6. Tells me when to return for follow-up care	4.71	0.55	1.9	0.57
7. Clearly explains how to avoid my problem(s) in the future	4.73	0.48	2.3	0.67
B. PROFESSIONALISM
1. Demonstrates respect for my
a. Culture	4.82	0.45	1.6		0.68
b. Gender	4.77	0.52	2.3		0.73
c. Disability	4.79	0.57	5.8		0.82
d. Sexual Orientation*	4.63	0.80	10.1		0.80
e. Age	4.76	0.61	3.9		0.84
f. Religion	4.69	0.70	7.4		0.84
2. Is courteous to me	4.86	0.39	1.6		0.63
C. INTERPERSONAL & COMMUNICATION SKILLS
1. Listens to me	4.76	0.47	0.8			0.58
2. Spends enough time with me‡	4.61	0.61	1.6			0.50
3. Shows interest in my problems	4.58	0.60	2.0			0.60
4. Answers my questions thoroughly	4.70	0.48	1.6			0.52
5. Helps me with my fears and worries	4.72	0.50	1.6			0.76
6. Talks with me about treatment plans	4.69	0.50	2.0			0.74
7. Answers my messages in a reasonable amount of time	4.72	0.51	1.9			0.63
D. SYSTEMS BASED PRACTICE		0.61
1. Refers to specialists when needed	4.65	0.61	2.7				0.59
2. Suggests community resources for additional information and support‡	4.33	0.81	5.8				0.86
Variance for each factor, % (total=72.67)				12.11	44.59	8.78	7.19

PC=patient care; PR=professionalism; ICS=communication skills; SP=systems based practice; *: UE rate is more than 10%, ‡: low score