Table 3.
Factors derived from the principal components analysis of patients' ratings
| Factor and items | Mean score[SD] | Factor loadings | Internal consistency reliability | Corrected item-total correlations |
|---|---|---|---|---|
| Patient-centeredness (60% of variance) | .959 | |||
| Explained my illness or concern to me clearly | 8.30 [1.32] | 0.792 | 0.792 | |
| Spends enough time with me | 8.29 [1.38] | 0.825 | 0.781 | |
| Shows interest in my problems | 8.25 [1.43] | 0.840 | 0.806 | |
| Answers my questions well | 8.33 [1.32] | 0.873 | 0.827 | |
| Treats me with respect | 8.54 [1.02] | 0.810 | 0.763 | |
| Shows compassion | 8.10 [1.53] | 0.804 | 0.770 | |
| I would go back to this physician | 8.50 [1.23] | 0.819 | 0.803 | |
| I would recommend this physician to others | 8.43 [1.34] | 0.828 | 0.823 | |
| Explains my treatment choices or options | 8.11 [1.48] | 0.771 | 0.769 | |
| Tells me how and when to take my medicine | 8.00 [1.59] | 0.646 | 0.722 | |
| Explains clearly different steps of my treatment plan (including risks and benefits) | 8.06 [1.53] | 0.763 | 0.779 | |
| Asks details about my personal history, when appropriate | 7.72 [1.83] | 0.664 | 0.659 | |
| Explains my physical exam clearly | 8.13 [1.49] | 0.799 | 0.750 | |
| Asks permission for some treatments or exams | 8.03 [1.60] | 0.689 | 0.697 | |
| Explains clearly what could be done in unsuspected circumstances, such as fever, illness or changes in my complaints | 7.84 [1.70] | 0.757 | 0.754 | |
| Tells me what to do if my problems do not get better | 7.90 [1.23] | 0.785 | 0.787 | |
| Makes sure that my other caregivers are well informed | 7.94 [1.68] | 0.670 | 0.650 | |