Table 1.
Classification of themes identified in structured interviews
| Themes associated with each SEIPS model component | Total statements | Interviews |
|---|---|---|
| Person | ||
| 1. Pharmacist communication skills (patients and physicians) | 15 | 6 |
| 2. Pharmacist time management skills | 8 | 5 |
| 3. Pharmacist/technician psychological characteristics (situation awareness and perseverance) | 8 | 6 |
| 4. Pharmacist/technician training (formal and on the job) | 5 | 3 |
| Tasks | ||
| 1. Job content (actively delegating and initiating service) | 23 | 6 |
| 2. Scheduling patients for level II interventions | 11 | 5 |
| 3. Challenge and utilization of skills | 11 | 6 |
| 4. Time pressure and workload | 7 | 4 |
| Environment | ||
| 1. Private consultation room | 13 | 6 |
| Tools and technology | ||
| 1. Pharmacy dispensing system | 18 | 5 |
| 2. Nonelectronic/paper tools (identifying, tracking, and managing patients) | 14 | 6 |
| 3. Relay healtha | 11 | 5 |
| 4. External WPQC communication | 6 | 2 |
| Organization | ||
| 1. Culture | 41 | 6 |
| 2. Coordination | 18 | 5 |
| 3. Communication within the pharmacy | 18 | 4 |
| 4. Leadership | 18 | 4 |
| 5. Management style | 8 | 4 |
| 6. Goal setting | 8 | 4 |
| 7. Teamwork | 4 | 3 |
| 8. Compensation | 4 | 3 |
a
The online documentation and billing tool used in the WPQC program.