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. 2011 May 1;13(5):302–308.

Table 2. Component matrix for outpatient/inpatient services responsiveness.

Outpatient (component) Inpatient (component)
1 2 3 1 2 3
Prompt attention - - - - - -
traveling time - - 0.832 - - 0.736
time waited - - 0.699 - - 0.743
dignity - - - - - -
being greeted and talked  to respectfully 0.631 - - - - 0.665
privacy during physical examinations and treatments 0.627 - - - - 0.667
communication - - - - - -
clarity of  providers explanations 0.813 - - 0.606 - -
time to ask questions about health problem/treatment 0.826 - - 0.574 - -
autonomy - - - - - -
getting information about other types of treatments/tests 0.739 - - 0.686 - -
being involved in making decisions about care 0.701 - - 0.581 - -
confidentiality - - - - - -
talk privately to health care providers - - - 0.737 - -
confidentiality of personal information - 0.601 - 0.678 - -
choice - - - - - -
freedom to choose health care provider - 0.607 - 0.575 - -
Quality of basic amenities - - - - - -
cleanliness of the rooms inside including toilets - 0.851 - - 0.734 -
space in the waiting & examination rooms - 0.820 - - 0.787 -
Social support - - - - - -
The ease of having family & friends visiting - - - - 0.797 -
Staying in contact with the outside - - - - 0.782 -