Skip to main content
. 2011 May 1;13(5):302–308.

Table 3. Percentage of people rated responsiveness domains of outpatient services as good or very good based on type of center.

In/Outpatient Inpatient
Type of center Governmental Private Charity Governmental Private Charity
Domains
Prompt attention 77 80 58 70 89 50
Dignity b 88 92 92 75 84 73
Communication b 81 89 67 70 78 64
Autonomy b 78 87 66 62 62 60
Confidentiality b 81 88 91 78 88 60
Quality of basic amenities b 77 83 83 67 72 28
Choice b 67.5 79 75 62 56 50
Social support NAa NA NA 70 72 54

a NA. Not applicable for outpatient services

b p-value < 0.001