Table 3.

Concerns with Internet-based sexually transmitted infection/human immunodeficiency virus (HIV) testing and corresponding strategies for mitigation expressed by participants.

Concern	Suggestions for mitigation
Reluctance to provide personal information online	Ask only for information required for testing Explain rationale for other data collected Validate email address when creating a new account
Distrust of security of data provided online	Describe security measures of website up front Explain additional measures client can take (eg, private browsing, clear cache/history)
Ensuring comprehensive pretest counseling	Remind clients of the option of coming to a clinic for face-to-face pretest discussions Include detailed pretest information on the website
Support for those waiting for results and receiving positive results, particularly for HIV	Do not provide any positive results online Provide links to referrals, including counseling and support services in community, at time of testing (via website)