Skip to main content
. Author manuscript; available in PMC: 2014 Feb 1.
Published in final edited form as: Health Commun. 2012 Mar 21;28(2):110–118. doi: 10.1080/10410236.2011.652935

Table 4.

Communication categories of utterances used by hospice interdisciplinary team members and family caregivers during ACTIVE meetingsab

RIAS Category Team member
Medical Directors Nurses Social Workers Chaplains Caregivers

M R % M R % M R % M R % M R %
Education and counseling 24% 29% 47.5% 33% 38%
 Biomedical .7 0–5 4.45 0–9 .6 0–4 .15 0–2 6.05 2–16
 Psychosocial .25 0–3 .35 0–1 1.3 0–4 .40 0–2 1.7 0–7
Data Gathering 11% 23% 9% 12% 11%
 Biomedical .25 0–4 3.35 0–8 .1 0–1 .05 0–1 1.55 0–6
 Psychosocial .2 0–3 .4 0–1 .25 0–2 .15 0–1 .75 0–2
Building a relationship 14% 29% 36% 52% 45%
 Social .1 0–1 1.6 0–5 .5 0–3 .4 0–2 2.7 1–6
 Positive .1 0–2 1.25 0–4 .5 0–3 .15 0–1 5.15 1–11
 Emotional .35 0–3 1.9 0–11 .45 0–2 .3 0–2 1.25 0–6
 Negative 0 0 0 0 0 0 0 0 .15 0–3
Partnering .15 0–3 4% .8 0–4 4% .15 0–2 4% 0 0 0 .3 0–1 2%
Procedural .15 0–3 4% .75 0–3 4.5% .05 0–1 1% 0 0 0 .2 0–2 1%
Intra Team Communication 1.7 0–10 43% 1.75 0–8 10.5% .1 0–1 2.5% .05 0–1 3% n/a n/a n/a
Request for service n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a .55 0–4 3%

M=mean, R=range

a

Team member totals do not include uninterpretable utterances, utterances related to technology, and utterances made by research staff and hospice administrators (n=255)

b

Caregiver totals do not include uninterpretable utterances and utterances related to technology (n=76)