Table 2.
Relational Coordination, Reciprocal Learning, and ACIC Scores
| Measure/Subscale | Mean (SD) | ICC | Correlation with ACIC |
|---|---|---|---|
| Relational Coordination | |||
| Physician | 4.4 (0.60) | .06 | .25 |
| Nurse | 4.2 (0.62) | .08 | .26 |
| Medical Assistant | 4.2 (0.64) | .15 | .25 |
| Front Desk Staff | 4.0 (0.71) | .18 | .25 |
| Billing Personnel | 3.8 (0.84) | .17 | .15 |
| Office Manager/Administrator | 4.1 (0.69) | .13 | .20 |
| Total Relational Coordination Score | 4.1 (0.58) | .15 | .26 |
| Reciprocal Learning | 3.8 (0.68) | .13 | .41 |
| Assessment of Chronic Illness Care | |||
| Community linkages | 6.1 (2.6) | .10 | - |
| Self-management support | 6.2 (2.4) | .06 | - |
| Decision support | 6.0 (2.5) | .18 | - |
| Delivery system design | 6.5 (2.2) | .16 | - |
| Clinical information systems | 5.8 (2.6) | .11 | - |
| Health system support | 6.8 (2.4) | .16 | - |
| Integration of elements | 6.0 (2.5) | .10 | - |
| Total Score | 6.2 (2.1) | .11 | - |