Appendix B.

Pharmacy technicians' response frequencies for individual scale items.

	Response frequencies (%) on 0–6 scale
	0 not at all	1 a little	2 some	3 moderate amount	4 pretty much	5 quite a lot	6 a great deal
Perceived ease of use (PEOU)
… clear and understandable	0%	0%	20%	0%	30%	20%	30%
… easy to use	0%	22%	0%	11%	44%	0%	22%
… requires a lot of mental effort	11%	0%	44%	22%	11%	0%	11%
… easy to get it to do what I want	25%	0%	13%	13%	25%	13%	13%
Perceived usefulness for self (PU-SELF)
… improves job performance	38%	0%	25%	13%	0%	25%	0%
… increases productivity	50%	13%	13%	13%	0%	0%	13%
… enhances effectiveness in job	25%	13%	25%	0%	25%	0%	13%
…useful in job	22%	11%	11%	22%	22%	0%	11%
Perceived usefulness for patient (PU-PT)
… improves patient care	20%	0%	0%	0%	60%	20%	0%
… reduces likelihood of medication error	14%	0%	43%	14%	0%	14%	14%
… facilitates better patient care decision making	67%	0%	0%	0%	0%	33%	0%
… makes caring for patients easier	25%	25%	0%	25%	25%	0%	0%
Perceived social influence (SI)
… people who influence my behavior want me to use system	0%	11%	11%	33%	0%	0%	44%
… people who are important to me want me to use system	0%	11%	11%	22%	11%	0%	44%
Behavioral intention to use system (BI)
… intend to use system, if I have access	0%	13%	50%	0%	0%	25%	13%
… predict I will use system, if I have access	0%	0%	33%	17%	0%	17%	33%
… would want to use system, if it were up to me	13%	13%	0%	13%	13%	25%	25%
… want to use the system	25%	13%	25%	0%	0%	13%	25%
Satisfaction with system (SATISF)
… satisfied with system	0%	13%	13%	13%	25%	38%	0%
… prefer system to prior process	33%	0%	17%	0%	17%	33%	0%
… dissatisfied with system	0%	14%	43%	14%	0%	14%	14%
… would recommend to a friend at another hospital	43%	0%	14%	0%	0%	43%	0%