Table 2.
Use of Care in Study Hospital Emergency Departments before and after Implementation of Video-Network Interpreter Services (VN)
| Hospital A | ||||
|---|---|---|---|---|
| English Speakers | Spanish Speakers | |||
| Pre-VN (n = 2,850) | Post-VN (n = 3,957) | Pre-VN (n = 1,727) | Post-VN (n = 2,454) | |
| Time in ED (mean) | 601 minutes | 585 minutes | 728 minutes | 697 minutes |
| Laboratory tests (mean) | 42.2 | 31.5 | 38.1 | 29.1 |
| Radiology tests (mean) | 3.1 | 2.5 | 2.9 | 2.2 |
| EKGs (mean) | 3.5 | 2.9 | 3.0 | 2.6 |
| Echocardiograms (mean) | 0.4 | 0.3 | 0.3 | 0.2 |
| Admissions (n, %) | 1,545 (59%) | 1,681 (44%) | 856 (50%) | 954 (39%) |
| Left against medical advice (n, %) | 38 (1.33%) | 239 (6.0%) | 24 (1.4%) | 88 (3.6%)* |
| Hospital B | ||||
|---|---|---|---|---|
| English Speakers | Spanish Speakers | |||
| Pre-VN (n = 2,767) | Post-VN (n = 2,781) | Pre-VN (n = 734) | Post-VN (n = 681) | |
| Time in ED (mean) | 606 minutes | 532 minutes | 680 minutes | 573 minutes |
| Laboratory tests (mean) | 2.8 | 2.9 | 2.9 | 2.8 |
| Radiology tests (mean) | 0.6 | 0.6 | 0.7 | 0.6 |
| EKGs (mean) | 0.3 | 0.3 | 0.3 | 0.2 |
| Echocardiograms (mean) | 0 | 0 | 0 | 0 |
| Admissions (n, %) | 520 (19%) | 476 (17%) | 111 (15%) | 110 (16%) |
| Left against medical advice (n, %) | 298 (11%) | 298 (11%) | 50 (8%) | 57 (8%) |
*
p = .04.