Providers were aware of
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a) complex social contexts
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b) difficulties in explaining the chronic nature of asthma and its consequences
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c) gathering information about the child
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Providers were unaware of
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d) communicating from a biomedical perspective (mainly providing knowledge)
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e) not giving attention to illness perceptions
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f) not using formal interpreters
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g) not adapting their own language (plain language instead of medical jargon)
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h) the impact of providers’ own backgrounds on the consultation
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Cultural competence
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- Ability to use patient-centred communication skills in giving and retrieving information (issues a,b,c,d,e,g)
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- Awareness of different illness perceptions and ability to communicate effectively about this (issue e)
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- Ability to effectively overcome language and health literacy barriers (issues f,g)
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- Ability to reflect on one’s own background and stereotyping in intercultural contexts (issue h)
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