Accessibility |
Organizational access (6) |
First-contact access (4); First-contact utilization (3) |
Organization of care (7) |
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Relational Continuity |
Contextual knowledge of patient (5); Visit- based continuity (2) |
Ongoing care (4) |
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Accumulated knowledge (8); Preference for regular physician (5) |
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Interpersonal Communication |
Communication (6); Trust (8) |
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Clinical behaviour (16) |
Interpersonal communication (6) |
Elicitation, responsiveness, explanations (6); Patient-centred decision-making (4) |
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Respectfulness |
Interpersonal treatment (5) |
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Emotional support (4); Non-hurried, attentive (6); Perceived discrimination (4); Respectfulness (4); Respectfulness of office staff (4) |
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Comprehensiveness of Services |
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Comprehensiveness (services available) (4) |
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Comprehensive care (6) |
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Whole-Person Care (Community-Oriented Care) |
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Community orientation (3) |
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Community context (2) |
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Management Continuity (Coordination) |
Integration (6) |
Coordination (4) |
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Coordination of care (8) |
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Overall coordination of care (6); Specialty provider access (4) |
Subscales excluded from the Study |
Financial access (2); Physical examination (1); Preventive counselling (7) |
Culturally competent (3); Coordination (information systems) (3); Family-centredness (3) |
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Advocacy (9); Family context (3) |
Cultural sensitivity (2); Doctor's sensitivity to language (3); Office staff's sensitivity to language (2); Empowerment (3); Explain medications (2); Self-care (2) |
Visit-based scales: Access/timeliness (7); Coordination of care at visit (5); Courtesy (2); Emotional support (4); Patient education information (7); Preferences (5) |