TABLE 1.
Subscales selected from six instruments retained for the study and their correspondence to attributes of PHC, in the order used in the study questionnaire, showing subscale as named by the instrument developer (number of items shown in parentheses). The last row names the scales excluded from this study.
| Attribute of Care to which Subscale was Mapped | Primary Care Assessment Survey PCAS | Primary Care Assessment Tool PCAT | EUROPEP | Components of Primary Care Index CPCI | Interpersonal Processes of Care IPC | Veterans Affairs National Outpatient Community Services Survey VANOCSS |
|---|---|---|---|---|---|---|
| Accessibility | Organizational access (6) | First-contact access (4); First-contact utilization (3) | Organization of care (7) | |||
| Relational Continuity | Contextual knowledge of patient (5); Visit- based continuity (2) | Ongoing care (4) | Accumulated knowledge (8); Preference for regular physician (5) | |||
| Interpersonal Communication | Communication (6); Trust (8) | Clinical behaviour (16) | Interpersonal communication (6) | Elicitation, responsiveness, explanations (6); Patient-centred decision-making (4) | ||
| Respectfulness | Interpersonal treatment (5) | Emotional support (4); Non-hurried, attentive (6); Perceived discrimination (4); Respectfulness (4); Respectfulness of office staff (4) | ||||
| Comprehensiveness of Services | Comprehensiveness (services available) (4) | Comprehensive care (6) | ||||
| Whole-Person Care (Community-Oriented Care) | Community orientation (3) | Community context (2) | ||||
| Management Continuity (Coordination) | Integration (6) | Coordination (4) | Coordination of care (8) | Overall coordination of care (6); Specialty provider access (4) | ||
| Subscales excluded from the Study | Financial access (2); Physical examination (1); Preventive counselling (7) | Culturally competent (3); Coordination (information systems) (3); Family-centredness (3) | Advocacy (9); Family context (3) | Cultural sensitivity (2); Doctor's sensitivity to language (3); Office staff's sensitivity to language (2); Empowerment (3); Explain medications (2); Self-care (2) | Visit-based scales: Access/timeliness (7); Coordination of care at visit (5); Courtesy (2); Emotional support (4); Patient education information (7); Preferences (5) |