TABLE 4.
Subscale values, grouped by attribute of care, showing comparison of statistically significant differences in mean values by overall experience of care
| Instrument | Developer's Subscale Name | # Items | Likert Response Range | Raw Values | Heathcare Experience* | F-Test of Discrimination | ||
|---|---|---|---|---|---|---|---|---|
| Mean | Median | SD | Poor Average Excellent | |||||
| Accessibility | ||||||||
| PCAS | Organizational Access | 6 | 1 to 6 | 3.97 | 4.00 | 0.92 | 4,85 5,73 6,74 |
62.6 |
| PCAT | First-Contact Accessibility | 4 | 1 to 4 | 2.68 | 2.75 | 0.78 | 4,51 5,32 6,45 |
11.8 |
| PCAT | First-Contact Utilization | 3 | 1 to 4 | 3.73 | 4.00 | 0.48 | 8,71 8,94 9,44 |
13.8 |
| EUROPEP | Organization of Care | 7 | 1 to 5 | 3.61 | 3.71 | 0.90 | 5,01 6,27 7,59 |
29.9 |
| Comprehensiveness | ||||||||
| PCAT | Comprehensiveness (services available) | 4 | 1 to 4 | 3.32 | 3.50 | 0.74 | 7,35 7,52 8,08 |
4.9 |
| CPCI | Comprehensive Care | 6 | 1 to 6 | 4.86 | 5.00 | 1.10 | 6,73 7,54 8,43 |
35.5 |
| Interpersonal Communication | ||||||||
| PCAS | Communication | 6 | 1 to 6 | 4.66 | 4.83 | 1.05 | 5,85 6,98 8,45 |
101.4 |
| PCAS | Trust | 8 | 1 to 5 | 4.01 | 4.13 | 0.71 | 6,28 7,28 8,46 |
96.9 |
| CPCI | Interpersonal Communication | 6 | 1 to 6 | 4.59 | 4.83 | 1.16 | 5,87 6,90 8,16 |
57.2 |
| EUROPEP | Clinical Behaviour | 16 | 1 to 5 | 4.14 | 4.33 | 0.83 | 6,48 7,61 8,86 |
79.9 |
| IPC-II | Communication (elicited concerns, responded) | 3 | 1 to 5 | 4.12 | 4.33 | 0.87 | 6,55 7,54 8,77 |
61.2 |
| IPC-II | Communication (explained results, medications) | 4 | 1 to 5 | 3.96 | 4.25 | 1.00 | 6,24 7,03 8,39 |
42.9 |
| IPC-II | Decision-Making (patient-centred decision-making) | 4 | 1 to 5 | 3.17 | 3.25 | 1.26 | 4,71 4,89 6,30 |
16.8 |
| Management Continuity | ||||||||
| PCAS | Integration | 6 | 1 to 6 | 4.45 | 4.67 | 1.00 | 5,74 6,64 7,80 |
42.7 |
| PCAT | Coordination | 4 | 1 to 4 | 3.27 | 3.50 | 0.80 | 6,61 7,38 8,30 |
18.0 |
| CPCI | Coordination of Care | 8 | 1 to 6 | 4.30 | 4.38 | 1.00 | 5,80 6,27 7,34 |
34.4 |
| VANOCSS | Coordination of Care (overall), number of problems | 6 | 0 to 6 | 2.51 | 2.00 | 1.88 | 5,05 5,66 6,47 |
4.7 |
| VANOCSS | Specialty Provider Access (number of problems) | 4 | 0 to 4 | 0.62 | 0.00 | 0.90 | – | |
| Relational Continuity | ||||||||
| PCAS | Visit-Based Continuity | 2 | 1 to 6 | 5.17 | 5.50 | 1.05 | 7,54 8,44 8,72 |
15.5 |
| PCAS | Contextual Knowledge | 5 | 1 to 6 | 3.96 | 4.10 | 1.14 | 4,67 5,55 6,93 |
60.5 |
| PCAT | Ongoing Care | 4 | 1 to 4 | 3.15 | 3.25 | 0.70 | 5,94 6,89 8,06 |
46.1 |
| CPCI | Accumulated Knowledge | 8 | 1 to 6 | 4.50 | 4.75 | 1.24 | 5,84 6,58 7,99 |
45.1 |
| CPCI | Patient Preference for Regular Physician | 5 | 1 to 6 | 4.84 | 5.00 | 1.00 | 6,86 7,53 8,27 |
29.3 |
| Respectfulness | ||||||||
| PCAS | Interpersonal Treatment | 5 | 1 to 6 | 4.72 | 4.90 | 1.08 | 5,90 7,14 8,56 |
97.3 |
| IPC-II | Hurried Communication | 5 | 1 to 5 | 4.20 | 4.37 | 0.71 | 7,01 7,90 8,68 |
48.1 |
| IPC-II | Interpersonal Style (compassionate, respectful) | 5 | 1 to 5 | 4.21 | 4.60 | 0.9 | 6,57 7,86 9,01 |
60.4 |
| IPC-II | Interpersonal Style (respectful office staff**) | 4 | 1 to 5 | 4.51 | 5.00 | 0.73 | 8,05 8,84 9,14 |
17.4 |
| Whole-Person Care – Community Context | ||||||||
| PCAT | Community Orientation | 3 | 1 to 4 | 2.47 | 2.50 | 0.86 | 3,75 4,60 5,79 |
24.8 |
| CPCI | Community Context | 2 | 1 to 6 | 4.23 | 4.50 | 1.56 | 5,07 6,21 7,46 |
30.2 |
*
Means by group only presented where difference statistically significant at p<.01.
**
Subscale reversed as well as normalized; raw value indicates frequency of disrespectful behaviour. Consequently, the normalized score of 10 = never disrespectful, 0 = always disrespectful.