. 2012 May 31;21(8):649–656. doi: 10.1136/bmjqs-2011-000429

Table 1.

Summary of tools used and processes followed^*

	Tool	Source	Prepared by
Multi-source feedback (MSF)^*	General Medical Council (GMC) colleague survey¹⁸ ¹⁹	GMC	Practice manager and colleagues
Multi-source feedback (MSF)^*	2Q MSF¹⁸ ²⁰	Developed by study author	Practice manager and colleagues
Patient satisfaction questionnaires^*	GMC patient survey¹⁸ ¹⁹	GMC	Patients and practice staff
Patient satisfaction questionnaires^*	Consultation and relational empathy¹⁸ ²¹	Developed by study authors	Patients and practice staff
Open book self-assessed knowledge test	Consisted of 60 items focusing on chronic disease management, referral issues and prescribing	Royal College of General Practitioners (RCGP Scotland)	GP undertook test
Prescribing safety data feedback^†	12 measures of undesirable co-prescriptions¹⁸ ²²	Developed for study	Web-based report
Quality of care data feedback	Single area of interest selected for each participant's practice by an external assessor¹⁸	Quality outcome framework	Web-based report
Patient complaints	–	As received	Practice staff including GP

For the purpose of the research study programme, participants collected and reflected on output from two patient satisfaction questionnaires and two MSF questionnaires, both on two occasions, in order to test the reliabilities of individual tools. In any real system, only one tool would be used and the collection of data would likely be spread over a longer period of time. The reliabilities of individual tools are not reported here.

^†

These data on 12 undesirable co-prescriptions were developed for the purpose of this study.¹⁸ ²² Other tools used are available to GPs to include when considering data for current appraisal submission.

GP, general practitioner.