Table III.
Associations between patients’ recommendation of their GP and each of the 23 items in the DanPEP questionnaire.
| The questions began as follows: What is your opinion of the GP and/or general practice over the last 12 months with respect to … . |
Recommend the GP1 (“disagree” as reference) |
Relative increase in no. of patients recommending their GP (with 10% more positive answers) |
||||||
| Item | % positive answers2 | 95%CI | PR3 | 95% CI | Rank | Increase4 | 95% CI | Rank |
| Doctor–patient relationship | ||||||||
| Making you feel you had time during consultations? | 78.4 | 77.7–79.2 | 1.88 | 1.83–1.92 | 11 | 10.5 | 9.7–11.3 | 12 |
| Interest in your personal situation? | 81.0 | 80.3–81.7 | 2.01 | 1.97–2.06 | 2 | 12.7 | 12.1–13.4 | 2 |
| Making it easy for you to tell him or her about your problems? | 81.2 | 80.5–81.8 | 1.97 | 1.93–2.01 | 5 | 11.9 | 11.3–12.5 | 4 |
| Involving you in decisions about your medical care? | 78.3 | 77.6–79.0 | 1.89 | 1.85–1.94 | 9 | 11.0 | 10.4–11.7 | 8 |
| Listening to you? | 84.2 | 83.6–84.8 | 2.00 | 1.95–2.05 | 3 | 10.8 | 10.2–11.3 | 11 |
| Keeping your records and data confidential? | 94.2 | 93.9–94.5 | 1.27 | 1.24–1.31 | 20 | 3.3 | 2.9–3.7 | 21 |
| Medical care | ||||||||
| Quick relief of your symptoms? | 74.2 | 73.6–74.8 | 1.83 | 1.79–1.87 | 13 | 9.5 | 8.8–10.2 | 15 |
| Helping you feel well so that you can perform your normal daily activities? | 74.7 | 74.1–75.3 | 1.82 | 1.78–1.87 | 14 | 9.5 | 8.7–10.2 | 16 |
| Thoroughness? | 82.1 | 81.5–82.8 | 2.04 | 2.00–2.08 | 1 | 11.3 | 10.7–11.9 | 7 |
| Physical examination of you? | 81.2 | 80.6–81.9 | 1.96 | 1.92–2.01 | 6 | 10.9 | 10.3–11.5 | 10 |
| Offering you services for preventing diseases? | 73.5 | 72.8–74.1 | 1.79 | 1.74–1.83 | 16 | 10.3 | 9.6–11.0 | 13 |
| Information and support | ||||||||
| Explaining the purpose of tests and treatments? | 80.0 | 79.3–80.6 | 1.88 | 1.84–1.93 | 10 | 11.0 | 10.4–11.6 | 9 |
| Telling you what you wanted to know about your symptoms and/or illness? | 76.4 | 75.7–77.2 | 1.97 | 1.93–2.01 | 4 | 12.0 | 11.4–12.7 | 3 |
| Help in dealing with emotional problems related to your health status? | 73.3 | 72.5–74.1 | 1.95 | 1.91–1.99 | 7 | 13.3 | 12.7–14.0 | 1 |
| Helping you understand the importance of following his or her advice? | 79.0 | 78.4–79.6 | 1.90 | 1.86–1.95 | 8 | 10.2 | 9.6–10.7 | 14 |
| Organization of services | ||||||||
| Knowing what she/he had done or told you during previous contacts? | 73.6 | 72.9–74.4 | 1.81 | 1.77–1.86 | 15 | 11.6 | 10.8–12.4 | 6 |
| Preparing you for what to expect from specialist or hospital care? | 71.0 | 70.2–71.7 | 1.85 | 1.81–1.89 | 12 | 11.9 | 11.1–12.6 | 5 |
| Accessibility | ||||||||
| The helpfulness of the staff (other than the doctor)? | 73.7 | 72.7–74.6 | 1.27 | 1.23–1.31 | 22 | 3.3 | 2.0–4.6 | 22 |
| Getting an appointment to suit you? | 67.4 | 66.2–68.7 | 1.35 | 1.31–1.39 | 19 | 3.6 | 2.2–5.0 | 20 |
| Getting through to the practice on the phone? | 48.8 | 47.4–50.2 | 1.26 | 1.22–1.29 | 23 | 3.0 | 1.2–4.7 | 23 |
| Being able to speak to the GP on the telephone? | 54.4 | 53.0–55.7 | 1.38 | 1.34–1.42 | 18 | 4.0 | 2.3–5.7 | 18 |
| Waiting time in the waiting room? | 48.2 | 46.8–49.7 | 1.27 | 1.24–1.31 | 21 | 3.8 | 2.3–5.4 | 19 |
| Providing quick services for urgent health problems? | 79.0 | 78.3–79.8 | 1.65 | 1.60–1.71 | 17 | 6.7 | 5.8–7.5 | 17 |
Notes: The associations are divided into those found in the analyses at patient level (n = 50 774) and those at GP level (n = 690). The proportion of patients who answered positively is shown with 95% confidence intervals (95% CI). The association between a positive answer to an item and a positive answer to recommending the GP is expressed as the prevalence ratio (PR) using patients answering “no” to recommending their GP as reference. The association between the mean score of recommending the GP and the proportion of patients who answered positively to an item is shown as the increase in mean score when the proportion of patients answering positively to the item increases by 10%. 1The dichotomized responses to “I can strongly recommend my GP to friends” where “Disagree” (“strongly disagree” and “disagree”) was used as reference to “Agree” (“agree” and “strongly agree”). 2The proportion of patients who answered positively to the item. 3Prevalence ratio (PR) adjusted for patient characteristics (gender, age, self-rated health, chronic condition, number of surgery contacts, and years on the GP's list). 4The relative increase in mean score for “I can strongly recommend my GP to friends” if the proportion of positive responses increased by 10%. Adjusted for GP and practice characteristics (gender, seniority, working hours, patients registered with practice, type of practice (single-handed or partnership), and practice location (urban, rural, mixed)).