Table 2. Item intercorrelations of patients’ component experiences and overall satisfaction.

		Item Intercorrelations
		1	2	3	4	5	6	7	8	9	10	11
1	Ease of callingclinic	1.00
2	Ease of gettingto clinic	0.32	1.00
3	Parking	0.28	0.38	1.00
4	Wait time	0.38	0.35	0.31	1.00
5	Pharmacy	0.37	0.39	0.37	0.57	1.00
6	Lab	0.28	0.34	0.45	0.41	0.60	1.00
7	Social work	0.38	0.37	0.22	0.48	0.49	0.45	1.00
8	Facility	0.36	0.48	0.28	0.54	0.60	0.43	0.59	1.00
9	Staff	0.38	0.54	0.33	0.55	0.59	0.51	0.58	0.72	1.00
10	Provider	0.22	0.23	0.16	0.26	0.23	0.20	0.20	0.33	0.33	1.00
11	Overallsatisfaction	0.38	0.31	0.22	0.36	0.41	0.31	0.38	0.51	0.50	0.61	1.00