Table 2. Item intercorrelations of patients’ component experiences and overall satisfaction.
Item Intercorrelations | ||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | ||
1 | Ease of callingclinic | 1.00 | ||||||||||
2 | Ease of gettingto clinic | 0.32 | 1.00 | |||||||||
3 | Parking | 0.28 | 0.38 | 1.00 | ||||||||
4 | Wait time | 0.38 | 0.35 | 0.31 | 1.00 | |||||||
5 | Pharmacy | 0.37 | 0.39 | 0.37 | 0.57 | 1.00 | ||||||
6 | Lab | 0.28 | 0.34 | 0.45 | 0.41 | 0.60 | 1.00 | |||||
7 | Social work | 0.38 | 0.37 | 0.22 | 0.48 | 0.49 | 0.45 | 1.00 | ||||
8 | Facility | 0.36 | 0.48 | 0.28 | 0.54 | 0.60 | 0.43 | 0.59 | 1.00 | |||
9 | Staff | 0.38 | 0.54 | 0.33 | 0.55 | 0.59 | 0.51 | 0.58 | 0.72 | 1.00 | ||
10 | Provider | 0.22 | 0.23 | 0.16 | 0.26 | 0.23 | 0.20 | 0.20 | 0.33 | 0.33 | 1.00 | |
11 | Overallsatisfaction | 0.38 | 0.31 | 0.22 | 0.36 | 0.41 | 0.31 | 0.38 | 0.51 | 0.50 | 0.61 | 1.00 |