Table 3.
Comparison of mean and median scores for questions Q1 to Q7 for on-site interview and phone interview
| Questions |
Phone-back |
On-site |
p value | ||||
|---|---|---|---|---|---|---|---|
| Mean (SD) | Median (25Q – 75Q) | Low Score Details | Mean (SD) | Median (25Q – 75Q) | Low Score Details | ||
| Waiting time for appointment |
2.89 (0.69) |
3 (2 – 3) |
2 (141), 1 (0) |
2.78 (0.92) |
3 (2 – 3) |
2 (199), 1 (18 ) |
0.001 |
| < 2(141or 27.6%) |
|
|
< 2(217 or 42.5%) |
||||
| Waiting time at Endoscopy Suite |
3.07 (0.71) |
3 (3 – 3) |
2 (97), 1 (0) |
3.06 (0.85) |
3 (3 – 4) |
2 (99), 1 (14) |
0.868 |
| < 2(97 or 19%) |
|
|
< 2(113 or 22.1%) |
||||
| Personal manner of endoscopist |
3.60 (0.73) |
4 (3 – 4) |
2 (13), 1 (2) |
3.57 (0.74) |
4 (3 – 4) |
2 (19 ), 1 (1) |
0.329 |
| < 2(15 or 2.9%) |
|
|
< 2(20 or 3.9%) |
||||
| Personal manner of nurses/staff |
3.32 (0.71) |
3 (3 – 4) |
2 (39), 1 (4) |
3.53 (0.68) |
3 (3 – 4) |
2 (13), 1 (0) |
<0.001 |
| < 2(43 or 8.4%) |
|
|
< 2(13 or 2.5%) |
||||
| Explanation given |
3.36 (0.74) |
3 (3 – 4) |
2 (36), 1 (4) |
3.43 (0.73) |
3 (3 – 4) |
2 (21), 1 (1) |
0.035 |
| < 2(40 or 7.8%) |
|
|
< 2(22 or 4.3%) |
||||
| Comfort level during procedure |
3.22 (0.85) |
3 (3 – 4) |
2 (54), 1 (19) |
3.00 (0.98) |
3 (3 – 4) |
2 (91), 1 (22) |
0.288 |
| < 2(73 or 14.3%) |
|
|
< 2(113 or 22.1%) |
||||
| Overall satisfaction | 3.47 (0.72) | 3 (3 – 4) | 2 (24), 1 (2) |
3.47 (0.70) |
3 (3 – 4) |
2 (16), 1 (0) |
0.371 |
| < 2(26 or 5.1%) | < 2(16 or 3.1) | ||||||