Pathways of Provider Response for 29 Emotional Cues

Interview	Specific Nature of Cue	Type of Cue	Provider Response Pathway
1	Lost job	Logistical life problem	empathic response --> elicit information
1	Worry about potential relationship with ex-boyfriend	Family/relationship strain	elicit information --> empathic response --> elicit information
2	Grandmother passed away	Death/illness of loved one	empathic response --> elicit information
3	Daughter shoplifting	Family/relationship strain	empathic response --> elicit information --> empathic response
4	Depression regarding poor appetite	Biomedical cue	dismiss/minimize
4	Depression regarding HIV+ status, poor self-image	Biomedical cue	problem-solving --> dismiss/minimize
4	Depression regarding inefficacy of ART	Biomedical cue	ignore/change topic
5	Possibility of cancer	Biomedical cue	elicit information --> ignore/change topic
6	Mother sick	Death/illness of loved one	elicit information --> empathic response
7	Difficulty with having so many providers	Biomedical cue	elicit information --> empathic response --> problem-solving
7	Difficulty taking care of baby	Family/relationship strain	problem-solving
8	Frustration w/ erectile dysfunction	Biomedical cue	elicit information --> problem-solving --> empathic response
9	Aunt passed away	Death/illness of loved one	elicit information --> empathic response
9	Cannot afford home payments	Logistical life problems (financiall)	elicit information --> problem-solving
10	Sister passed away	Death/illness of loved one	elicit information --> empathic response
11	Grandson in gang	Family/relationship strain	elicit information --> empathic response
11	Apprehension about telling family HIV+ status	Family/relationship strain	problem-solving
12	Separated with significant other	Family/relationship strain	elicit information --> empathic response
13	Relationship with a sick friend under stress	Family/relationship strain	elicit information --> empathic response --> problem-solving
14	Difficulty with raising children	Family/relationship strain	elicit information --> ignore/change topic
15	Ex-boyfriend taking custody of children	Biomedical cue	elicit information --> ignore/change topic
16	Brother diagnosed with cancer	Death/illness of loved one	elicit information --> ignore/change topic --> cue raised again --> ignore/change topic
17	Legal trouble	Logistical life problems (legal)	elicit information --> problem-solving
17	Unemployed, unable to pay bills	Logistical life problems (financial)	elicit information --> problem-solving --> cue raised again --> elicit information --> problem-solving
18	Fear about neurological symptoms	Biomedical cue	Ignore/change topic
18	Grandchildren taken away from daughter’s custody	Family/relationship strain	problem-solving --> elicit information --> empathic response --> problem-solving
19	Fear of becoming crippled	Biomedical cue	Ignore/change topic
20	Mother is ill	Death/illness of loved one	problem-solving
21	Depression regarding disfiguring, disabling Kaposi Sarcoma	Biomedical cue	problem-solving --> cue raised again --> problem-solving --> cue raised again --> problem-solving --> cue raised again--> elicit information --> problem-solving