Table 2.
Questions asked of breastfeeding women and healthcare professionals
|
Healthcare professionals (n = 24) |
Breastfeeding women (n = 77) |
|||
|---|---|---|---|---|
| n | % | n | % | |
|
How did you find out about the telephone number? | ||||
| Birth to Five |
0 |
0 |
12 |
16 |
| given it by someone |
6 |
26 |
23 |
30 |
| internet |
8 |
35 |
27 |
35 |
| leaflet |
8 |
35 |
16 |
21 |
| other |
1 |
4 |
0 |
0 |
|
Have you called the Drugs in Breastmilk Helpline before? | ||||
| Yes |
17 |
71 |
13 |
17 |
| No |
7 |
30 |
64 |
83 |
|
Would you recommend this service to others? | ||||
| Yes |
22 |
92 |
77 |
100 |
| No |
2 |
9 |
0 |
0 |
|
Did the information provide you with enough information to make a decision? | ||||
| Completely |
20 |
87 |
69 |
90 |
| Partly |
3 |
13 |
5 |
7 |
| Not at all |
0 |
0 |
3 |
4 |
|
How satisfied were you with the response to your query, with respect to speed? | ||||
| Very satisfied |
N/A |
N/A |
64 |
83 |
| Satisfied |
N/A |
N/A |
6 |
8 |
| Neither |
N/A |
N/A |
5 |
7 |
| Dissatisfied |
N/A |
N/A |
2 |
3 |
| Very dissatisfied |
N/A |
N/A |
0 |
0 |
|
Overall, how satisfied were you with the service? | ||||
| Very satisfied |
N/A |
N/A |
69 |
90 |
| Satisfied |
N/A |
N/A |
3 |
4 |
| Neither |
N/A |
N/A |
4 |
5 |
| Dissatisfied |
N/A |
N/A |
1 |
1 |
| Very dissatisfied | N/A | N/A | 0 | 0 |