Table 4.
Frequencies and percentages of positive and negative comments for both periods
| |
Period 1982-1984 |
Period 2000-2001 |
||
|---|---|---|---|---|
| + Positive comments | - Negative comments | + Positive comments | - Negative comments | |
|
General communication aspects |
|
|
|
|
| - Preparing patient |
11 (2 %) |
4 (1 %) |
7 (1 %) |
6 (1 %) |
| - Asking questions |
102 (16 %) ▴ |
25 (6 %) |
132 (17 %) ▴ |
27 (6 %) |
| - Explaining clearly |
90 (14 %) ▴ |
57 (13 %) ▼ |
141 (18 %) ▴ |
48 (11 %) ▼ |
| - Acting efficiently |
6 (1 %) |
23 (5 %) |
17 (2 %) |
26 (6 %) |
| - Taking time for patient |
31 (5 %) |
8 (2 %) |
33 (4 %) |
5 (1 %) |
| - Talking intelligibly |
3 (1 %) |
5 (1 %) |
3 (0.5 %) |
4 (1 %) |
| - Communicating appropriately |
14 (2 %) |
31 (7 %) |
29 (4 %) |
18 (4 %) |
|
Biomedical quality |
|
|
|
|
| - Making decisions |
19 (3 %) |
27 (6 %) |
41 (5 %) |
23 (5 %) |
| - Performing correctly |
67 (11 %) ▴ |
39 (9 %) ▼ |
52 (7 %) |
48 (11 %) ▼ |
|
Psychosocial quality |
|
|
|
|
| - Being alert to psychosocial signals |
22 (4 %) |
13 (3 %) |
20 (3 %) |
16 (4 %) |
| - Giving advice |
16 (3 %) |
7 (2 %) |
6 (1 %) |
1 (0.5 %) |
|
Interpersonal quality |
|
|
|
|
| - Offering continuity |
27 (4 %) |
21 (5 %) |
25 (3 %) |
16 (4 %) |
| - Being involved |
36 (6 %) |
6 (1 %) |
39 (5 %) |
18 (4 %) |
| - Treating respectfully |
27 (4 %) |
30 (7 %) |
15 (2 %) |
18 (4 %) |
| - Listening attentively |
47 (7 %) |
48 (11 %) ▼ |
47 (6 %) |
54 (12 %) ▼ |
| - Reassuring |
38 (6 %) |
23 (5 %) |
66 (9 %) ▴ |
41 (9 %) |
| - Treating patient as equal |
26 (4 %) |
33 (8 %) |
17 (2 %) |
22 (5 %) |
| - Following the patient’s story |
37 (6 %) |
25 (6 %) |
64 (8 %) |
46 (10 %) |
| - Showing appraisal |
8 (1 %) |
1 (1 %) |
14 (2 %) |
1 (0.5 %) |
| - Respecting privacy |
0 (0 %) |
6 (1 %) |
1 (0.5 %) |
5 (1 %) |
| Total | 627 | 433 | 772 | 443 |
▴ Top 1–3 codes of positive comments.
▼ Top 1–3 codes of negative comments.