Table 1. Standard Interview Guide.

1. Please tell me about your health.

2. When you entered the High User Case Management Program, you had been hospitalized a lot. What was going on that caused you to be hospitalized a lot?

3. What about now? Have any of those things changed? What impacts your health now?

4. How does the High User Case Management Program impact on your life?

5. How does the High User Case Management Program impact on your health?

6. Tell me about a good experience you have had being in the High User Case Management Program.

7. Tell me about a negative experience you have had being in the High User Case Management Program.

8. When would it be good for you to not be in the program any longer?