Table 3.
Theme | Facilitators | Barriers |
---|---|---|
Concept/theme | Concept/theme | |
Space | Adequate space | Inadequate space |
Ease of navigation | Navigation difficulty | |
Helpful general features | Unhelpful general features | |
| ||
Entry/accessibility | Ease of entering destination | Difficulty entering destination |
| ||
Amenities | Seating available | Seating unavailable |
Restrooms | Restroom features inadequate | |
Drinking fountains | ||
Shopping cart as assistive device for mobility | ||
Availability of electric shopping carts | Lack of electric shopping carts | |
| ||
People | Good service | Poor/suboptimal service |
Helpful family, friends, and caregivers | Inattentive fellow customers |