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. 2012 Sep 27;5:241–248. doi: 10.2147/JMDH.S35489

Table 2.

Primary barriers to adoption of the Chronic Care Coordinator (CCC) role identified from the provider and staff comments

Structure

  1. Limited provider access.

  2. Confusion regarding role expectations of the CCC.

  3. Cumbersome Electronic Health Record (EHR) not yet adapted to chronic care follow-up.

Process

  • 4. Inconsistent team communications.

  • 5. Inconsistent follow-up.

Outcomes

  • 6. CCC disease knowledge → patient education → patient activation.

  • 7. Reduced CCC turnover rate.