Table 4.

Criteria assessment for two-factor model

Factor	Criteria	Relative change in satisfaction
Presence of un-met medical need	When present increased satisfaction	FALSE	−20.98%	Motivator
	When absent did not significantly increase dissatisfaction	TRUE	−2.37%	No
	When absent increased dissatisfaction	FALSE	−2.37%	Hygiene
	When present did not significantly increase satisfaction	TRUE	−20.98	No
Absence of un-met med need	When present increased satisfaction	TRUE	3.02%	Motivator
	When absent did not significantly increase dissatisfaction	FALSE	16.31%	No
	When absent increased dissatisfaction	TRUE	16.31%	Hygiene
	When present did not significantly increase satisfaction	TRUE	3.02%	Yes
Presence of insurance coverage	When present increased satisfaction	TRUE	6.02%	Motivator
	When absent did not significantly increase dissatisfaction	FALSE	7.21%	No
	When absent increased dissatisfaction	TRUE	7.21%	Hygiene
	When present did not significantly increase satisfaction	FALSE	6.02%	No
Absence of insurance coverage	When present increased satisfaction	FALSE	−9.79%	Motivator
	When absent did not significantly increase dissatisfaction	TRUE	−4.93%	No
	When absent increased dissatisfaction	FALSE	−4.93%	Hygiene
	When present did not significantly increase satisfaction	TRUE	−9.79%	No
Reporting higher levels of health	When present increased satisfaction	TRUE	1.07%	Motivator
	When absent did not significantly increase dissatisfaction	TRUE	−3.11%	Yes
	When absent increased dissatisfaction	FALSE	−3.11%	Hygiene
	When present did not significantly increase satisfaction	TRUE	1.07%	No
Reporting poorer levels of health	When present increased satisfaction	FALSE	−6.68%	Motivator
	When absent did not significantly increase dissatisfaction	TRUE	−3.11%	No
	When absent increased dissatisfaction	FALSE	−3.11%	Hygiene
	When present did not significantly increase satisfaction	TRUE	−6.68%	No
Perception of high quality care	When present increased satisfaction	TRUE	12.46%	Motivator
	When absent did not significantly increase dissatisfaction	FALSE	13.34%	No
	When absent increased dissatisfaction	TRUE	13.34%	Hygiene
	When present did not significantly increase satisfaction	FALSE	12.46%	No
Perception of low quality care	When present increased satisfaction	FALSE	−77.22%	Motivator
	When absent did not significantly increase dissatisfaction	FALSE	13.34%	No
	When absent increased dissatisfaction	TRUE	13.34%	Hygiene
	When present did not significantly increase satisfaction	TRUE	−77.22%	Yes