Table 3.
Service performance scores (SPS) and clinic performance score (CPS) per facility
| Facility |
Service performance score (SPS) |
Clinic performance score (CPS) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Reception & Front station |
Clinician’s consultation |
HIV counselling |
Pharmacy |
Social worker’s assessment |
Nutrition counselling |
||||||||
| SPS | n | SPS | n | SPS | n | SPS | n | SPS | n | SPS | n | ||
| 1 |
71.4 |
5 |
87.5 |
4 |
65.7 |
5 |
75.0 |
4 |
n.d. |
66.7 |
1 |
74.0 |
|
| 2 |
100 |
5 |
92.0 |
5 |
86.7 |
5 |
100 |
3 |
85.2 |
3 |
94.4 |
3 |
91.7 |
| 3 |
69.5 |
5 |
63.2 |
1 |
n.d. |
n.d. |
n.d. |
n.d. |
67.9 |
||||
| 4 |
60.3 |
5 |
34.2 |
4 |
90.9 |
1 |
100 |
3 |
n.d. |
n.d. |
54.3 |
||
| 5 |
94.0 |
5 |
88.4 |
5 |
77.8 |
5 |
100 |
4 |
93.8 |
2 |
100 |
1 |
86.9 |
| 6 |
83.9 |
4 |
70.7 |
4 |
n.d. |
100 |
1 |
n.d. |
n.d. |
76.7 |
|||
| 7 |
81.8 |
5 |
65.8 |
5 |
32.5 |
3 |
0.0 |
1 |
n.d. |
n.d. |
62.4 |
||
| 8 |
95.2 |
3 |
96.5 |
3 |
54.8 |
2 |
100 |
2 |
n.d. |
n.d. |
84.1 |
||
| 9 |
72.7 |
4 |
50.7 |
4 |
58.3 |
3 |
75.0 |
2 |
28.6 |
1 |
n.d. |
58.8 |
|
| 10 |
62.3 |
5 |
34.5 |
3 |
76.5 |
4 |
100 |
1 |
n.d. |
n.d. |
60.5 |
||
| 11 |
60.7 |
3 |
68.9 |
3 |
70.0 |
3 |
66.7 |
3 |
11.1 |
1 |
0.0 |
1 |
63.2 |
| 12 |
69.6 |
4 |
60.7 |
3 |
71.4 |
3 |
83.3 |
3 |
n.d. |
100 |
1 |
69.0 |
|
| 13 |
50.0 |
3 |
40.0 |
3 |
25.0 |
2 |
75.0 |
2 |
n.d. |
n.d. |
39.7 |
||
| 14 |
61.8 |
4 |
33.3 |
3 |
67.5 |
4 |
100 |
1 |
n.d. |
100 |
1 |
57.6 |
|
| 15 |
92.5 |
5 |
74.3 |
4 |
75.9 |
4 |
100 |
2 |
100 |
1 |
100 |
1 |
82.0 |
| 16 |
85.7 |
5 |
71.1 |
5 |
72.5 |
5 |
100 |
5 |
88.9 |
2 |
100 |
1 |
77.7 |
|
Median |
72.1 |
67.3 |
70.7 |
100.0 |
87.0 |
100.0 |
68.5 |
||||||
| IQR | 25.2 | 29.6 | 16.2 | 25.0 | 49.8 | 12.5 | 18.7 | ||||||
n: number of assessments by participant observers, n.d.: no assessments done, IQR: interquartile range.