Table 2.

Interpersonal Processes of Care (IPC) domains overall and by level of health literacy.

IPC Domain	Total (N=84) Mean (SD)	Patients with inadequate literacy (N=37) Mean (SD)	Patients with marginal or adequate literacy (N=47) Mean (SD)	P-value
1 General clarity*	3.66 (1.00)	3.36 (1.14)	3.89 (0.74)	0.02
2 Responsiveness to patient concerns	1.68 (0.68)	1.86 (0.76)	1.53 (0.58)	0.03
3 Explanations of condition and prognosis	1.75 (0.87)	1.93 (0.99)	1.61 (0.74)	0.09
4 Explanations of processes of care	2.01 (0.86)	2.22 (0.96)	1.84 (0.74)	0.04
5 Explanations of self-care	2.37 (1.04)	2.42 (1.20)	2.33 (0.90)	0.71
6 Empowerment	1.76 (1.03)	1.85 (1.27)	1.69 (0.81)	0.51
7 Decision-making	2.34 (0.78)	2.34 (0.80)	2.34 (0.77)	1.00
8 Consideration of patients’ desire and ability to comply with recommendations	3.15 (1.19)	3.24 (1.16)	3.07 (1.23)	0.54

^*The range for all scores is 1 to 5. On the domain of General clarity, higher scores indicate more favorable responses. On other domains, lower scores indicate more favorable responses.