Table 1:

Patient expectation items and domains

A- Physician’s availability

A1. Waiting time for visit should be short. A1. Physician should be able to provide quick service in case of emergency. A2. It should be easy to speak to physician by telephone.

B- Giving information and patient autonomy

B3. Physician should give a clear explanation about my disease. B4. Physician should tell me everything about the diagnosis, treatments and side effects. B5. Physician should consult me in diagnostic and therapeutic decisions. B6. Physician should tell me the truth, if a medical error occurs.

C- Compassion□

C7. Physician should be patient, attentive to me and responsive to my questions. C8. Physician should be sensitive to my pain and try to alleviate it. C9. Physician should be sensitive to my feelings and emotional problems. C10. Physician should prefer my treatment over his personal interests. C11. Physician should follow my disease constantly.

D. Doctor- patient relationship

D12. Physician should be courteous and friendly. D13. Physician should mind patient decency during physical examination (avoid unnecessary undressing) D14. Physician should be concerned about the cost of medical diagnostic methods and treatments in addition to competency. D15. Physician should guarantee the confidentiality of my personal information

E. Physician competency and quality of care

E16. Physician should be expert at my treatment. E17. Physician should set next appointments to continue my treatment. E18. Physician should consult with other physicians if needed