Table 3:

Aspects of care with highest perception mean scores

Aspects of care	Mean score	SD
Respect for patients’ beliefs, values, and his/her own culture	3.65	0.56
Neat appearance of the nurse	3.57	0.67
Welcoming and respectful of the patient	3.49	0.71
Patience of the nurse	3.48	0.72
Proficiency of the nurse at the technical aspects of care e.g. inserting IV needle.	3.40	0.76
Privacy provided to the patient	3.37	0.78
Responding promptly to the patient’s requests	3.32	0.80
Safety measures provided to the patient	3.31	0.77
Effectiveness of nursing care provided	3.29	0.64
Happy and friendly atmosphere made in the unit	3.29	0.67