Table 2.

Concerns about group-based and telephone-based one-to-one peer support interventions

	Themes	Example Quotations
Group intervention	Time commitment	Well yes, it would be a little difficult [to attend the groups] because once people start working, it’s a little difficult for others.
	Classes must be well-organized	Cause if I go and then it’s not prepared or anything, I’m gonna tell you, you know what, I went and it’s not worth it.
Telephone-based one-to-one	People have busy schedules	Yes, I feel that sometimes there are days one is busy. So, one has to schedule that day, “I can’t for this reason, well…”
	Impersonal and lack of trust	For me, I don’t like over the phone either. It is like… especially now that people also have cell phones, it’s like you wouldn’t take it seriously. If someone calls you and you’re at the store, are you going to answer the phone and talk about diabetes in the store? So then, it’s like you wouldn’t think it is important. I wouldn’t like the phone thing. And then comes, like she said, the opinion of the lady that says, like that, face to face, there is more trust. And over the phone, you don’t know if the other person is making faces at you or “This person is already bothering again…” Or you can say “You know what? I will call you right back because I’m going to eat” or “I’m going out.” And it’s a very… very diplomatic way of saying, “You know what, I don’t want to talk to you.”
	Wanting partner with more diabetes experience	Because there’s different stages of diabetes. So you could ask one person, you know, if she’s not on insulin, she is and I want to know more about insulin so I have the choice I could call her and the following week or day, whatever, I have a different question which I know that she’ll be able to answer better. Because, it doesn’t necessarily have to be just one person. Well, little by little, more people will join the circle, right? For example, I don’t like having a conversation with just one person; I like to talk with everyone.
	Mixing genders may be problematic	Since I have my husband, I have to ask him if he wants, I have to tell him “Do you want to meet the person?” I have to tell him.