Table 2.
Casemix adjusted means (SD) for CAHPS reports and ratings of care.†
| CAHPS Measure | West | Coast | Mid- | West |
|---|---|---|---|---|
| Adult care | Pediatric care | Adult care | Pediatric care | |
| Access to care | 71 (27) | 71 (30) | 77 (20) | 89* (22) |
| Provider Communication | 91 (18) | 92 (20) | 90 (16) | 95* (17) |
| Coordination of Care | 83 (24) | 86* (26) | 83 (22) | 93* (24) |
| Shared Decision Making | 95 (21) | 97* (22) | 94 (22) | 99* (24) |
| Office Staff Helpful and Courteous | 86* (20) | 84 (22) | 87 (19) | 95* (21) |
| Overall. Rating of Doctor | 90 (17) | 92* (19) | 88 (16) | 93* (17) |
| Would Recommend Doctor. | 91 (23) | 93* (26) | 90 (22) | 96* (24) |
†
CAHPS measures are scored on a 0–100 possible range, where 100 represent the most positive perceptions of care. Means are case-mix adjusted for race/ethnicity, age, gender, and education. West coast means are also adjusted for self-rated health.
*
Adult and child care adjusted means differ significantly from one another (p < 0.05)