Table 3a.
Patient Satisfaction Questionnaire (PSQ-18) at Different Assessment Intervals
| Assessment Interval | Baseline | 3 Months | 6 Months | ||||
|---|---|---|---|---|---|---|---|
| Statement | Yes n (%) | No (%) | Yes n (%) | No N (%) | Yes n (%) | No n (%) | |
| 1 | Doctors are good in explaining the reason for medical tests: | 114 (44.9) | 140 (55.1) | 13 (54.3) | 116 (45.7) | 166 (65.4) | 88 (34.6) |
| 2 | I think my doctor’s office has everything needed to provide complete medical care: | 98 (38.6) | 156 (61.4) | 118 (46.5) | 136 (53.5) | 138 (54.3) | 116 (45.7) |
| 3 | The medical care I have been receiving is just about been perfect: | 74 (29.1) | 180 (70.9) | 128 (50.4) | 126 (49.6) | 168 (66.1) | 86 (33.9) |
| 4 | Sometimes doctors make me wonder if their diagnosis is correct: | 116 (45.7) | 138 (54.3) | 96 (37.8) | 158 (62.2) | 62 (24.4) | 192 (75.6) |
| 5 | I feel confident that I can get the medical care that I need without set back, financially: | 92 (36.2) | 162 (63.8) | 46 (18.1) | 208 (81.9) | 46 (18.1) | 208 (81.9) |
| 6 | When I go for medical care, they are careful to check everything when treating and examining me: | 146 (57.4) | 108 (42.6) | 156 (61.4) | 98 (38.6) | 190 (74.8) | 64 (25.2) |
| 7 | I have to pay for more of my medical care than I can afford: | 120 (47.2) | 134 (52.8) | 132 (52.0) | 122 (48.0) | 132 (52.0) | 122 (48.0) |
| 8 | I have easy access to the medical specialists I need: | 142 (55.9) | 112 (44.1) | 158 (62.2) | 96 (37.8) | 174 (68.5) | 80 (31.5) |
| 9 | Where I get medical care, people have to wait too long for emergency treatment: | 88 (34.6) | 166 (65.4) | 124 (48.8) | 130 (51.2) | 82(32.3) | 172 (67.7) |
| 10 | Doctors acts too businesslike and impersonal toward me: | 76 (29.9) | 178 (70.1) | 64 (25.2) | 190 (74.8) | 80 (32.0) | 174 (68.0) |
| 11 | My doctors treat me in a very friendly and courteous manner: | 132 (51.9) | 122 (48.1) | 146 (57.4) | 108 (42.6) | 186 (73.2) | 68 (26.8) |
| 12 | Those who provide my medical care sometimes hurry too much when treat me: | 118 (46.5) | 136 (53.5) | 88 (34.7) | 166 (65.3) | 66 (26.0) | 188 (74.0) |
| 13 | Doctors sometimes ignore what I told them: | 152 (59.8) | 102 (40.2) | 112 (44.1) | 142 (55.9) | 112 (44.1) | 142 (55.9) |
| 14 | I have some doubts about the ability of the doctor who treats me: | 110 (43.3) | 144 (56.7) | 94 (37.0) | 160 (63.0) | 56 (22.1) | 198 (77.9) |
| 15 | Doctors usually spent plenty of time with me: | 108 (42.5) | 146 (57.5) | 108 (42.5) | 146 (57.5) | 178 (70.1) | 76 (29.9) |
| 16 | I find it hard to get an appointment for medical care right away: | 74 (29.1) | 180 (70.9) | 62 (24.4) | 192 (75.6) | 60 (23.6) | 194 (76.4) |
| 17 | I am dissatisfied with some things about the medical care I receive: | 142 (55.9) | 112 (44.1) | 110 (43.3) | 144 (56.7) | 72 (28.3) | 182 (71.7) |
| 18 | I am able to get medical care whenever I need it: | 78 (30.7) | 176 (69.3) | 130 (51.2) | 124 (48.8) | 184 (72.4) | 70 (27.6) |