Table 2.
Items concerning the responsiveness of health workers (n = 276)
|
Item description |
Disagree |
Undecided |
Agree |
Total |
||||
|---|---|---|---|---|---|---|---|---|
| n | % | n | % | n | % | n | % | |
| Clients are always satisfied with the friendly services offered by health workers |
28 |
10.1 |
0 |
0.0 |
248 |
89.9 |
276 |
100.0 |
| Clients are satisfied with the quality of services we provide |
112 |
40.6 |
0 |
0.0 |
164 |
59.4 |
276 |
100.0 |
| Clients are satisfied with the timeliness of the services |
166 |
60.1 |
28 |
10.1 |
82 |
29.7 |
276 |
99.9 |
| Complaints from stakeholders towards individual health workers are rare |
55 |
19.9 |
83 |
30.1 |
138 |
50.0 |
276 |
100.0 |
| Stakeholders are satisfied with the health workers’ cooperation |
84 |
30.4 |
28 |
10.1 |
164 |
59.4 |
276 |
99.9 |
| Health workers clearly know who they serve |
82 |
29.7 |
0 |
0.0 |
194 |
70.3 |
276 |
100.0 |
| Health workers are always willing to address the clinical and emotional demands of the patients |
55 |
19.9 |
28 |
10.1 |
193 |
69.9 |
276 |
99.9 |
| Health workers get professional support to improve their performance |
56 |
20.3 |
0 |
0.0 |
220 |
79.7 |
276 |
100.0 |
| When at work I know what is expected of me | 0 | 0.0 | 0 | 0.0 | 276 | 100.0 | 276 | 100.0 |