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. 2012 Oct 30;10:40. doi: 10.1186/1478-4491-10-40

Table 5.

Issues (frequency) mentioned by staff about how fee removal has changed their personal and patients’ situations

Changed personal situation Changed situation for patients
Higher workload (23)
Poorest patients can now access care (32)
Fewer resources for essentials in facility (11)
Patients come with minor complaints (14)
More drug shortages (6)
Worse for patients as drug shortages (2)
Higher job satisfaction (6)
Longer waiting time (1)
No more top-ups/bonus (3)