Table 5.
Issues (frequency) mentioned by staff about how fee removal has changed their personal and patients’ situations
| Changed personal situation | Changed situation for patients |
|---|---|
| Higher workload (23) |
Poorest patients can now access care (32) |
| Fewer resources for essentials in facility (11) |
Patients come with minor complaints (14) |
| More drug shortages (6) |
Worse for patients as drug shortages (2) |
| Higher job satisfaction (6) |
Longer waiting time (1) |
| No more top-ups/bonus (3) |