Table 2.
Demographic and health-related characteristics of callers to 2-1-1 Missouri, by type of service request, %a
| All (N=4,100) |
Bills: Utilities (n=2,292) |
Bills: Rent/ mortgage (n=807) |
Home and family (n=1,601) |
Employment (n=326) |
Housing (n=306) |
Health (n=256) |
|
|---|---|---|---|---|---|---|---|
| Female | 81.3 | 83.6 | 79.6 | 81.5 | 77.3 | 77.5 | 77.7 |
| Age, years | |||||||
| 18–26 | 14.0 | 13.8 | 15.4 | 13.2 | 17.2 | 19.6 | 8.2 |
| 27–39 | 31.2 | 32.3 | 32.2 | 31.1 | 35.6 | 24.5 | 27.0 |
| 40–49 | 21.8 | 21.6 | 21.6 | 21.4 | 24.5 | 18.6 | 27.7 |
| ≥50 | 33.0 | 32.3 | 30.9 | 34.4 | 22.7 | 37.3 | 37.1 |
| Children living in the home | |||||||
| Child aged <18 years | 54.1 | 58.6 | 50.8 | 52.8 | 51.8 | 50.0 | 43.0 |
| Girl aged 9–17 years | 21.0 | 23.4 | 18.7 | 21.1 | 20.6 | 16.3 | 13.3 |
| Health insuranceb | |||||||
| None | 37.7 | 36.1 | 47.0 | 35.9 | 60.1 | 36.9 | 44.5 |
| Medicare or Medicaid | 33.6 | 34.6 | 26.8 | 37.0 | 26.4 | 35.9 | 28.9 |
| More than one type | 12.5 | 13.1 | 8.6 | 12.8 | 2.5 | 12.4 | 11.3 |
| Private | 12.0 | 12.1 | 13.5 | 10.6 | 6.4 | 9.5 | 9.4 |
| Other government or military | 3.9 | 3.9 | 4.1 | 3.4 | 4.0 | 4.9 | 5.9 |
| Self-rated general healthb | |||||||
| Excellent | 7.5 | 7.6 | 8.2 | 6.3 | 9.2 | 8.5 | 3.9 |
| Very good | 18.6 | 19.2 | 20.2 | 18.0 | 25.8 | 16.0 | 9.8 |
| Good | 30.8 | 30.2 | 31.5 | 30.2 | 34.4 | 31.7 | 25.8 |
| Fair | 28.6 | 29.1 | 27.4 | 28.3 | 23.9 | 30.2 | 34.8 |
| Poor | 14.3 | 13.8 | 12.5 | 17.0 | 6.4 | 13.4 | 25.0 |
a
Callers may have more than one type of service request. “Other” service requests are excluded.
b
Percentages do not total 100% due to don’t know or refusal responses.