Table 2.
Healthcare characteristics and mean responsiveness (%)
| Total No. | Total | Public | Private | Eastern Cape | Free State | Gauteng | KwaZulu-Natal | Limpopo | Mpumalanga | North–West | Northern Cape | Western Cape | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Inpatient care# | 69.5 | 30.5 | |||||||||||
| Traveling time (1 hour or more) | 258 | 32.9 | 40.0 | 16.8 | 25 | 56 | 38 | 19 | 25 | 23 | 66 | 63 | 26 |
| Payment | |||||||||||||
| -Free | 254 | 52.0 | 75.5 | 3.4 | 58 | 67 | 33 | 46 | 55 | 18 | 55 | 75 | 79 |
| -Insurance | 255 | 26.9 | 4.8 | 75.9 | 15 | 22 | 53 | 31 | 18 | 47 | 8 | 6 | 8 |
| -Out of pocket | 255 | 16.4 | 16.8 | 17.0 | 16 | 1 | 7 | 12 | 27 | 34 | 37 | 19 | 14 |
| Responsiveness | |||||||||||||
| Prompt attention | 220 | 68.6 | 65.0 | 77.1 | 61 | 68 | 62 | 77 | 76 | 71 | 78 | 70 | 69 |
| Dignity/respect | 222 | 73.5 | 70.8 | 79.5 | 70 | 68 | 70 | 79 | 75 | 79 | 80 | 68 | 73 |
| Communication | 221 | 69.5 | 67.6 | 73.7 | 65 | 66 | 63 | 77 | 73 | 73 | 80 | 67 | 70 |
| Autonomy | 219 | 65.4 | 63.6 | 68.9 | 65 | 61 | 63 | 74 | 68 | 68 | 52 | 65 | 67 |
| Confidentiality | 222 | 74.2 | 70.6 | 82.3 | 68 | 66 | 77 | 78 | 67 | 82 | 84 | 66 | 71 |
| Access | 222 | 71.4 | 68.7 | 77.6 | 65 | 63 | 72 | 80 | 77 | 77 | 76 | 66 | 68 |
| Quality | 221 | 75.4 | 77.0 | 71.4 | 66 | 74 | 70 | 84 | 81 | 83 | 91 | 75 | 72 |
| Total responsiveness | 71.4 | 69.4 | 75.8 | 66 | 67 | 68 | 78 | 74 | 76 | 81 | 68 | 70 | |
| Outpatient care# | 73.2 | 26.8 | |||||||||||
| Traveling time (1 hour or more) | 1,896 | 19.9 | 19.6 | 22.0 | 25 | 34 | 17 | 16 | 34 | 25 | 21 | 19 | 8 |
| Payment | |||||||||||||
| -Free | 1,890 | 62.7 | 82.1 | 9.6 | 68 | 52 | 62 | 54 | 69 | 58 | 64 | 87 | 73 |
| -Insurance | 1,893 | 8.4 | 0.3 | 31.6 | 3 | 9 | 17 | 3 | 6 | 9 | 8 | 3 | 16 |
| -Out of pocket | 1,893 | 26.3 | 15.6 | 58.2 | 25 | 39 | 13 | 41 | 25 | 30 | 29 | 9 | 11 |
| Responsiveness | |||||||||||||
| Prompt attention | 1,836 | 58.2 | 53.6 | 70.2 | 56 | 49 | 60 | 62 | 61 | 59 | 47 | 62 | 59 |
| Dignity | 1,837 | 70.8 | 67.2 | 80.8 | 63 | 64 | 70 | 72 | 75 | 78 | 72 | 64 | 73 |
| Communication | 1,830 | 70.5 | 66.9 | 80.4 | 62 | 66 | 67 | 72 | 73 | 78 | 72 | 63 | 74 |
| Autonomy | 1,828 | 66.4 | 62.7 | 76.6 | 62 | 65 | 66 | 67 | 64 | 72 | 68 | 60 | 70 |
| Confidentiality | 1,834 | 71.3 | 67.8 | 81.0 | 66 | 65 | 70 | 70 | 75 | 79 | 71 | 62 | 78 |
| Access | 1,837 | 69.1 | 65.1 | 80.2 | 65 | 65 | 65 | 69 | 70 | 76 | 70 | 62 | 75 |
| Quality | 1,837 | 75.1 | 72.1 | 83.9 | 66 | 67 | 79 | 74 | 79 | 79 | 79 | 67 | 79 |
| Total responsiveness | 68.8 | 65.1 | 79.0 | 63 | 63 | 68 | 70 | 71 | 75 | 69 | 63 | 73 |
#
Cronbach alpha for the 7-item outpatients responsiveness scale was 0.92 and for the 7-item inpatient responsiveness scale 0.90 for this South African sample.