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. 2012 Nov 27;5:10.3402/gha.v5i0.18545. doi: 10.3402/gha.v5i0.18545

Now I would like you to think about your most recent visit again. I want to know your impressions of your most recent visit for healthcare. I would like you to rate your experiences using the following questions.

For your last visit to a healthcare provider, how would you rate the following: Very good Good Moderate Bad Very bad
Q5039 … the amount of time you waited before being attended to? 1 2 3 4 5
Q5040 …your experience of being treated respectfully? 1 2 3 4 5
Q5041 …how clearly healthcare providers explained things to you? 1 2 3 4 5
Q5042 …your experience of being involved in making decisions for your treatment? 1 2 3 4 5
Q5043 …the way the health services ensured that you could talk privately to providers? 1 2 3 4 5
Q5044 …the ease with which you could see a healthcare provider you were happy with? 1 2 3 4 5
Q5045 …the cleanliness in the health facility? 1 2 3 4 5