Table 4.

Theme 4—Portal improvements.

Subthemes	Patient quotes	Provider quotes
Access to information	“[We] were never instructed when we went for our little introduction to doing this, instructed where our numbers should be, what we should do with our numbers, what the heck they were doing…”	“I needed much more orientation, coaching. Nobody seemed to notice I was not engaged.”
Technical aspect	“I did enter my data and in this case I had several months of...I had been collecting data for a num...and I wanted to enter all that data but I had to go back and retroactively enter it and I found that very cumbersome and awkward to do. As soon as I would get a piece of data entered the computer would keep bouncing back to the current date and I had to scroll all the way back again to the next day and enter that data. So, it was very time consuming and awkward.”	“Patients reported that it wasn't always the most user-friendly system. They found the entering of back dates often difficult.”
		“…the technology itself has many little but significant barriers”
		“…cumbersome, redundant, inefficient”
		“If the system was more user-friendly and quicker to navigate it would be more useful.”