| Videophone technology |
Easy to operate with minimal training |
Frequent problems with call quality |
|
Home installation can be conducted by a non-technician |
Occasional whole of system technical failure |
| Patient acceptance |
Positive attitude to videophones |
Nil reported |
|
Patients and nurses developed rapport via video communication |
|
| Patient adherence |
Improved by flexible time and place of delivery |
A few instances occurred of patients attempting to fake tablet ingestion |
|
Improved by repeated call backs |
|
| Patient privacy |
Staff and most patients reported improved privacy |
Two patients reported a feeling of intrusion into the home |
| Delivery efficiency |
Improved by reducing driving time and visit time |
Nil reported |
| Organizational effects |
Improved communication and liaison between services |
Nil reported |
