Table 1.

Characteristics of the subcases

	Practice A	Practice B	Practice C	Practice D
Number of GPs	2	2	4	6
Who provided leadership in the improvement team	Dispersed leadership with the GP as the main coordinator		Practice nurse	GP
Knowledge sharing boundaries encountered by the team	Between the improvement team and the receptionist staff		1) Between the improvement team and the receptionist staff
			2) Between the improvement team and the rest of the clinical staff