Table 1.

Questions from interview guide

Participants	Primary questions
ED patients	1. Would you describe to me what happened to you today?
	2. Why did you choose to come to the emergency department today?
	3. Do you have access to an alternative source of care to treat your current problem?
	4. What do you usually do when you are sick?
	5. Do you think that the emergency department is the most appropriate place to treat your current health care problem?
	Primary questions
ED health professionals	1. Would you describe the patients who present to the emergency department for nonurgent complaints?
	2. In your opinion, why do nonurgent patients choose to come to the emergency department rather than their family practitioner?
	3. What are the consequences of such nonurgent visits?
	4. Do you have any solutions to limit nonurgent ED visits?