Table 2.
Access and use of technology among survey respondents.
| Groups | Technology accessa (mean) | Computer useb (% patients) (n) | Internet usec (% patients) (n) | PIITd (mean) | Value of PHRe (mean) | Mean # of requests via PHRf | Mean satisfaction with PHRg |
| Innovators | 7.8 | 99% (172/173) |
99% (172/173) |
3.7 | 6.4 | 10.0 | 3.6 |
| Other users | 7.8 | 99% (177/179) |
99% (177/179) |
3.6 | 6.7 | 6.7 | 3.6 |
| Laggards | 7.8 | 99% (160/162) |
99% (160/162) |
3.4 | 6.8 | 8.3 | 3.4 |
| Users | 7.8 | 99% (509/514) |
99% (509/514) |
3.6 | 6.7 | 4.1 | 3.5 |
| Rejecters | 7.0 | 92% (109/118) |
90% (106/118) |
3.1 | 6.1 | — | — |
| Non-adopters | 6.1 | 75% (87/116) |
71% (82/116) |
2.8 | 4.9 | — | — |
| P valueh | P<.001 | P<.001 | P<.001 | P<.001 | P<.001 | .23 | .26 |
aA factor developed by adding ten items on access to technology such as a VCR, DVD player, Camcorder, iPod/MP3 player, and smartphone/BlackBerry. A score of 0 indicates that the patient did not have access to all 10 technologies, whereas a score of 10 indicates that the patient had all 10 technologies.
bComputer use means that patient was able to use a computer at any of the following locations on at least an occasional basis: home, work, school, library, friend’s house, community center, and other.
cInternet use means that patient was able to go online to use the Internet from home, work, or elsewhere.
dPIIT refers to personal innovativeness in the domain of information technology.
eValue of PHR for communicating with the doctor’s office is measured on a scale from 0 to 10, with 0 meaning no value at all and 10 meaning highly valuable.
fRequests made via PHR in a twelve-month period for functions such as appointments, referrals, address and telephone corrections, medication refills, and asking questions about care.
gSatisfaction with PHR is measured as: 1 = Excellent, 2 = Very Good, 3 = Good, 4 = Fair, 5 = Poor. Item was reverse coded for results reported in the table.
h P value for comparison of user, rejecter, and non-adopter groups except for log-on to PHR and mean satisfaction with PHR for which Pvalue is comparison of innovators, other users, and laggards.