Table 1. Content areas covered in the interviews with patients and service providers.

Questions	For patients	For service providers
1	Reasons for registering in ART	ART distribution process
	Reasons registering in the program, name of the health clinic, length of treatment, source of information, referral source	Source of ART, does it meet the ART need, advantages, disadvantages in the process
2	The registration process	The registration process
	Pre-treatment consultation (advantages/disadvantages),difficulties in registration process (confidentiality, complicated process, diagnostic tests)	Current situation of ART provision, number of managed HIV inpatients and outpatients.
		Registration process (description), patient recruitment procedure into ART program (advantages/disadvantages)
3	The treatment process	The treatment process
	Referral source (if available), time in the previous clinics, the process of referring (advantages/advantages)	How patients access the information of ART
	Treatment consultation (content of the consultation, qualityof the consultation)	The factors affecting the accessibility (clinic structure, clinic capacity, patient knowledge, patient financial situation, discrimination, geographical factor, other factors)
	Regimen change (if applicable, reasons for change, consultation received when changing regimens: what are the contentof the consultation, quality of the consultation)
	Out of stock (if applicable): solutions, consultationsreceived when it happened
4	ART provision	ART provision
	Difficulties experienced in receiving ART. The qualityof the health clinics (infrastructure, medication provision, staff attitude, staff qualification)	Difficulties in ART service provision (Infrastructures, materials, drug sources, human resources, health policy, financial issues)