Table IV.
Satisfaction with the organization: mean score and percentage of negative evaluations on T1 and T2.
| Mean (SD) (95% CI) |
% Negative evaluations (≤ 6) (95% CI) |
|||
|---|---|---|---|---|
| T1 |
T2 |
T1 |
T2 |
|
| n = 2634 | n = 2462 | n = 2634 | n = 2462 | |
| Information about GP cooperative | 7.12 (1.86) | 7.36 (1.63)*** | 28.1 | 23.0*** |
| (7.04–7.19) | (7.28–7.43) | (26.2–30.0) | (21.2–24.9) | |
| Accessibility by telephone | 7.82 (1.70) | 7.78 (1.70) | 13.8 | 15.3 |
| (7.76–7.89) | (7.71–7.84)* | (12.4–15.2) | (13.9–16.8) | |
| Time between contact and consultation | 7.58 (1.94) | 7.72 (1.86)** | 19.4 | 17.5 |
| (7.49–7.66) | (7.64–7.80)* | (17.7–21.1) | (15.9–19.2) | |
| Time in waiting room1 | 7.42 (1.81) | 7.27 (2.03) | 24.7 | 24.3 |
| (7.29–7.55) | (7.13–7.42)** | (21.6–27.9) | (21.2–27.3) | |
| Overall grade organization | 7.60 (1.74) | 7.78 (1.56)*** | 15.8 | 12.9** |
| (7.53–7.67) | (7.72–7.85)* | (14.3–17.3) | (11.5–14.3) | |
Notes: Scores between 0 and 10 (1 = very bad; 10 = excellent). 1Item only scored by patients with centre consultation (T1: n = 870; T2: n = 797). *p < 0.05; **p < 0.01; ***p < 0.001.